Updated: July 20, 2026

We stand behind the quality of our products. This policy details the process for returning items and receiving a refund.

Return Eligibility
You have 30 calendar days from the date you physically receive your order to initiate a return.
To be eligible for a full refund, the item must:

  • Be in new, unused, and unaltered condition.
  • Include all original packaging, tags, manuals, and accessories.
  • Not be a final sale or clearance item (which are explicitly marked as non-returnable at the time of purchase).

We accept returns for the following reasons:

  • Manufacturer’s defect (e.g., structural flaw affecting performance).
  • Damage incurred during shipment (visible upon delivery).
  • Size or fit issues (for items where applicable).
  • Customer dissatisfaction, provided the item is unused and in original packaging.

Non-Returnable Items
Due to health and safety reasons, certain items are final sale and cannot be returned. These include:

  • Items marked as “Clearance” or “Final Sale” on the product page.
  • Any item that has been used, worn, washed, or altered.

Return Process

  1. Contact Us: Email info@rawwliinngs.it.com with your order number and reason for return. Our team will respond with a Return Authorization (RA) number and detailed instructions.
  2. Prepare and Ship: Package the item securely, include the RA number clearly on the outside of the package, and ship it to the address provided.
  3. Return Shipping Cost: We provide free return shipping. You will receive a prepaid shipping label via email. If you choose to use your own shipping method, you will be responsible for the cost.
  4. Tracking: We recommend using a trackable shipping method for your return. We are not responsible for returns lost in transit.

Refund Processing

  • Inspection: Upon receipt of your return, we will inspect the item to ensure it meets our return conditions.
  • Processing Time: If the return is approved, we will process the refund within 1 to 2 business days of receiving the inspected item.
  • Refund Amount: The refund will be for the full purchase price of the item(s). We do not charge any restocking fees.
  • Refund Method: The refund will be credited back to the original payment method used for the purchase.
  • Banking Time: Once we issue the refund, please allow an additional 7 to 10 business days for the transaction to appear on your bank or credit card statement, as processing times are determined by your financial institution.

Defective or Incorrect Items
If you receive a defective item or an incorrect order, please contact us immediately. We will arrange for a replacement or a return with full refund of return costs.

Return Address
All returns must be shipped to our designated facility:

3512 Southwestern Blvd., Dallas, TX 75225, United States